Frequently
Asked Questions
Topics
What
are the limits on printing?
Printing resources in the ILC?
How do I print?
What do I need to do if I wanted to
use a software in class?
What do I need to do if I wanted to
use special equipment?
How to access my files from outside
the ILC?
What should I do If I forgot my password?
What should I do if the computer was
locked out?
How can students access files?
How to book a room for office hours?
What are the hours of the OSCR Underground?
ILC laptops?
Can I use my own laptop in the ILC?
What are the phones, in the ILC class
rooms, for?
Lost and found section.
What
are the limits on printing?
Students can only
print in the Information Commons using Pharos.
Instructors can print in the OSCR Underground.
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Printing
resources in the ILC?
Black
laser, color laser or color InXSet (MP) printers are
available in the Information Commons for students. Black & White and Color laser printers are available in the OSCR Underground for instructors.
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How
to print?
Instructors need to use their instructor account and can print to the printers in the OSCR Underground from any computer in the classrooms or the Underground.
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What
do I need to do if I wanted to use software in class?
Contact
ILC Help via email,
ilchelp@email.arizona.edu.
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What
do I need to do if I wanted to use special equipment?
Contact UTC's Equipment Services, the phone number
is 621-3852.
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How
to access my files from outside the ILC?
You can access your files using Secure Shell (SSH)
client software. The SSH client software is
available free for individuals associated with the
University of Arizona (faculty, staff and students).
You can download the SSH client software from
here.
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There are
instructions on how to install and use the SSH client
software on the website where you download the client
software (http://sitelicense.arizona.edu/).
Instructors, use your ILC instructor account username
and password to connect to the ILC file server (SSH
Host), files.ilc.arizona.edu. You will be automatically
connected to your ILC home drive. You can then
use the SSH client software to drag-n-drop files from
your computer to the ILC file server.
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We recommend
you have a student account created for student access
to your ILC course materials. If you do not
have a student account and would like one created
please contact ILC Help,
ilchelp@email.arizona.edu.
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What
should I do If I forgot the password to my ILC Instructor
account?
Contact ILC Help via email,
ilchelp@email.arizona.edu. If you need immediate
assistance with your ILC instructor account please
call the OSCR Underground front desk at 621-OSCR (6727) or come in to ILC room 136.
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What
should I do if the computer was locked out?
Press Ctrl + Alt + Del then login using your own account
information.
Note
- Any unsaved materials will be lost when you unlock
a locked computer.
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How
can students access files?
Students
can access ILC class files, using the SSH client software.
There is a icon on the desktop computers in the Information
Commons for the SSH client software. Students
can also access ILC class files from their own computer
using the SSH client software. The SSH client
software can be downloaded for free from,
http://sitelicense.arizona.edu/.
Students,
use the ILC student account username and password
given to you by your instructor. Students connect
to the same SSH Host, files.ilc.arizona.edu.
Once connected you will be automatically connected
to your ILC home drive. You can then use the
SSH client software to drag-n-drop files from your
computer to the ILC file server.
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How
to book a room for office hours?
Go to http://www.oscr.arizona.edu/services/ilc_office_hours_faculty
What are the hours of the OSCR Underground ?
View OSCR Underground hours at http://www.oscr.arizona.edu/locations/hours/
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ILC
laptops?
There are four laptop carts available for instructors
to check-out for classes. Three carts are Windows,
Pentium computers (15 laptops per cart).
To reserve a laptop cart for your class you must contact
UTC's Equipment Services at 621-3852, or
http://www.uaav.arizona.edu. Instructor
training is required prior to reserving a laptop cart.
Please contact UTC's Equipment Services to arraign
for laptop training.
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Can
I use my own laptop in the ILC?
Instructors can use their own laptops in the classrooms.
For the wired network the laptoip hardware address must be registered for the University network. For wireless access your laptop must be setup to access either UAWifi or UAPublic. For more information and instructions on connecting to the wireless network: http://www.oscr.arizona.edu/computer_help/wireless
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What
are the phones, in the ILC classrooms, for?
They are there so you can call UTC's Equipment Services
should you have any problems with the technology in
the classrooms. UTC's Equipment Services can
be reached at 621-3852.
You can
also use the phone connection in the classrooms with
a special phone for calling guest speakers or joining
a conference call. This special phone can be
connected to the classrooms' speaker system.
Please contact UTC's Equipment Services to reserve
the special phone. Note: The phones in
the classrooms are configured to dial local calls
only. If you want to make a long distance call
you will need a long distance code from your department.
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Lost
and Found.
Items
found in the classrooms are often brought to the front
desk in OSCR Underground, Room 136, phone: 621-OSCR (6727).
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